We are committed to delivering a high level of customer service to all members and stakeholders.
Covid-19 has presented a number of challenges to our working environment, together with a large increase in requests for support from clubs in particular.
The team has been working remotely since March and we do not expect to return our Head Office operations fully to Riverside House for several months.
We have undertaken a review of duties in order to manage your enquiries whilst taking into account the needs of the business and the capacity of each team member.
Individual areas of responsibility for each team member are below and we therefore ask that you direct all operational enquiries to the relevant person.
Chief Executive: Jon Cockcroft
Key responsibilities: Strategy Development and Implementation; Stakeholder Relationships; Board Support; Commercial
Business Services Manager: Penny Maguire
Key responsibilities: Finance; Business Operations; Coach Bowls
Operational Services Manager: Alistair Hollis
Key responsibilities: Clubs; Communications; Competitive Events
Customer Services: Moira Drost
Key responsibilities: General Enquiries; Celebration Matches; DBS Checks
Telephone: 07789 026288
Executive Assistant: Helen Slimm
Key responsibilities: Chief Executive Support; Governance
Telephone: 07858 502191
Club & County Support: John Hughes
Key responsibilities: Club Customer Service; Disciplinary; Greens Maintenance; Funding
Telephone: 07879 812416
Communications: Matt Wordingham
Key responsibilities: Communications; Media; Marketing
Telephone: 07827 463355
Competitions: Lee Rowland
Key responsibilities: National Competitions; National Championships; Merchandise
Telephone: 07340 887687
Membership: Jamie Chestney
Key responsibilities: Membership Systems; Data Management; Insight
Telephone: 07810 115612
If you have a general enquiry, please e-mail: firstname.lastname@example.org
We endeavour to reply to all e-mail enquiries within three working days – if we are unable to reply fully within this period we will inform you.